RETURNS & EXCHANGES POLICY
Please note that we do not provide pick up services for returns and exchanges.
MAXIMUM EXCHANGE PROCESS ( 1 TIME ONLY )
You must download and fill out the “return and exchange form” provided in INVIO Website to proceed the return / exchange.
Items should be returned new, unused, unwashed and with all garment tags still attached with the same packaging that INVIO used to send the goods. Returns that are damaged, soiled or altered are not accepted and will be sent back to the customer.
We only offer and accept refunds in form of STORE CREDIT at the selling price of the returned products.
Refunds will not include shipping costs. Store credit only can be used in 1 TRANSACTION ONLY within 6 MONTHS period since the store credit ACTIVATED.
For international customers, please contact your local customs for more details on tax and custom refund.
Products must be mailed for return within 10 days from the day the order was delivered.(i.e. Your order was arrived 8th August, you have until 18th August to ship back your returns).
For all sale products you can not exchanges and you cannot refund
Any merchandise marked “SALE” cannot be returned. Products that do not meet conditions above cannot be exchange nor return.
To be determined
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